Job Description

Job Description

Job Description

Continental is looking for individuals who are interested in working in the medical field by helping our teams process volunteer Blood and Plasma donors. Continental has been in business for over 56 years, serving otherwise underserved communities, while also making an impact to the global medical supply of blood products! The positions available allow you to make a real difference in peoples' lives, everyday. 

Ideal candidates are professionally flexible with their work environment and are able to learn a variety of tasks that help us properly service our blood donors. Ideal candidates must (1) have a strong customer service skills to ensure the experience for all our blood donors is a good one, (2) be willing to learn various tasks within the "Donor Services" area, and (c) be team-oriented. Expectations of individuals in this role include ensuring each potential blood donor is treated well, and are processed safely, efficiently, and within the applicable regulations.

Responsibilities of the Role Include:

• Taking the blood pressure, pulse, temperature and other vitals of possible donors
• Asking all FDA-required questions to make sure each donor is eligible and safely processed
• Ensuring donors’ hematocrit levels and repeat-donation dates are up to FDA standards
• Assigning donors to a specific section of our complex list of products
• Answering any questions or concerns blood donors may have during the process
• You’ll also have the potential to perform phlebotomies after you have learned the donor processing stream; this often will occur approximately 6 months or longer after initial employment
• If you have had previous phlebotomy experience, we will work with you to best suit your skills with our needs and yours

Ideal Candidates Meet the Following Requirements:

• Must fluently speak, understand and write English
• Must have basic proficient computer skills (Able to navigate basic computer prompts)
  
• May have previously demonstrated exceptional customer service in another work environment
• May have a background and interest in the medical health field
• Being bilingual - Spanish and English - a plus
• EMT or LPN certification is a plus!
  

What You Can Expect from Us:

• You’ll Be Treated Fairly -- We are a privately owned and operated business, and we consider each of our employees as part of our larger family. We operate and make our decisions based on merit, qualifications and performance.
• You’ll Be Challenged -- We hold very specialized and several regulatory licenses, which means our work environment is constantly evolving as agencies continue to update and improve their standards.
• You’ll Be Provided with Benefits -- After a probationary period, you have the option to part take in the health insurance we provide. After one year of service, you also will have the option to enroll in our 401k and profit sharing programs.

What We Expect From You:

• Communication - We feel this is the most important aspect of any job. You must be in communication with your supervisor, and make sure they are familiar and in agreement with your everyday tasks.
• Timeliness - Everything we do--from shipping out specialty products to scheduling specific donors--is on a schedule. While we are very flexible in terms of time off and scheduling, we operate on the assumption that our employees will be timely, and if necessary, gives plenty of notice of their future absence.
• Team Work - Our operations, testing and systems are complex and multifaceted, so we expect you to work well with our current team members--from those in the lab to those in administration--to ensure we work most cohesively.
• Flexibility - We have two centers: our home office in Miami, and a second in Fort Lauderdale. We expect that if necessary, you are willing to work at either location, in the case of an emergency. Your gas and time would be compensated for a short period, if we ask that you work in a station that is not your home station. We also expect that you’ll be willing to jump in anywhere in the office where we might need you.
• Willingness to Learn - While we expect you’ll come in with a variety of basic skills, we ask that you come also knowing you’ll learn a lot here.

Salary & Benefits

• Competitive salary within the field. Final determination will depend on experience level and qualifications.
  
• 401k & Profit Sharing Programs - This is eligible for employees to enroll in, after 1 year of service with CSG. All administrative and investment fees are paid for by Continental.
• Health Insurance - A majority of the insurance fees is paid for by Continental. We can talk to you about what kind of plan will work for you and your family.
• Life Insurance Policy - We offer a life insurance policy for each of our employees, and this cost is covered completely by CSG.

About Continental Services Group Inc.

We are an FDA-licensed company that has been in business for over 53 years. We provide blood components and other biological raw materials to our customers, who use the material for the further manufacturing of in-vitro diagnostic products. The vast majority of the product we sell is used for manufacturing test kits and controls, which are used in hospitals around the world. Holding some of the industry's most specialized certifications, we draw the blood and other raw material from a wide base of donors, a majority of which repeatedly and consistently visits every 56 days. This repeat-donor base allows us to provide extensively tested and unique products to the pharmaceutical industry.

Continental has been an FDA licensed facility since 1971, holding multiple city, state and federal licenses, and has been ISO certified since 2003. Continental Services Group is an Equal Opportunity Employer and maintains a smoke and drug-free workplace. All offers of employment are contingent upon successful completion of drug and background checks.

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